Table 3 ANNUAL REPORT 2011 2009 Total Complaints Received 72 (General 53+SuoMoto 3+ Others 16) Pending 15% Resolved 85% Table 4 Resolved Pending 2010 Total Complaints Received 205(General 142+SuoMoto 8+ Others 55) Pending 31% Resolved 69% Resolved 96 Pending