Complaints and
Monitoring
1. Inquiries into Complaints
In 2018, SUHAKAM received a total of 1,180 complaints. In comparison to the year
before, the complaints received at its Kuala Lumpur office increased by almost 50%,
with 558 complaints received at its Sabah office and 57 received at its Sarawak office
over the year. The complaints came in the form of memoranda, emails, letters, phone
calls, walk-ins, e-complaints system and submissions during SUHAKAM’s roadshow
programmes.
Table 1 List of Memoranda received in 2018
NO.
DETAILS
DATE
1.
Memorandum by the Selangor Urimai Welfare Association pertaining to
citizenship status (statelessness) and being unable to access education.
10 January
2.
Memorandum by SUARAM regarding the police’s lack of action in a
traffic accident involving a minor.
12 January
3.
Memorandum by Sungai Siput Member of Parliament (Jeyakumar
Devaraj) involving the declaration of a child’s religion, following
the divorce of the parents who professed different religions before
marriage.
24 January
4.
Memorandum by participants of Rancangan Pengumpulan Semula
(RPS) Bekok, Kudong Orang Asli Village regarding issues faced by the
Orang Asli.
26 January
5.
Memorandum by Jaayendiran A / L Kumaresan on being beaten while
remanded by the Royal Malaysia Police.
2 March