Chapter 2 ‌Investigations and Remedies of Human Rights Violations and Discrimination········································································· 66 Section 1. Overview· · ········································································· 66 Section 2. Investigations and Remedies: Human Rights Violations·························· 70 1. Petitions Filed and Processed· · ················································ 70 2. Ex Officio Investigations and On-site Inspections····························· 72 3. Key Petitions·· ································································· 76 Section 3. Investigations and Remedies: Discrimination····································· 92 1. Petitions Filed and Processed· · ················································ 92 2. Ex Officio Investigations and On-site Inspections····························· 96 3. Key Petitions·· ································································· 98 Section 4. Human Rights Counseling and Petitions········································· 111 1. Human Rights Counseling· · ·················································· 111 2. Petitions Filed·· ······························································· 112 3. Face-to-Face Petitions························································ 113 4. Civil Complaints and Inquiries··············································· 114 Section 5. Preliminary Investigations and Mediation········································ 115 1. Preliminary Investigations···················································· 115 2. Mediation Petitions··························································· 116 Section 6. Assessment· · ······································································ 117 Chapter 3 ‌Human Rights Education and Promotional Activities for Public Awareness····························································· 122 Section 1. Overview· · ········································································ 122 Section 2. Major Achievements ····························································· 124 1. Institutionalizing and Shaping Conditions for Human Rights Education···· 124 2. ‌Establishing Domestic and International Networks of Cooperation for Education & Training· · ······················································· 125 3. Expanding Education through Human Rights Education Centers·· ·········· 129 4. Development and Distribution of Educational and Promotional Content···· 130