Contents OMBUDSMAN FOREWORD 3 PART 1: Office Overview 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Organizational Structure Mandate Functions of the Office Jurisdiction Vision Mission Goals and Objectives Values 5 5 6 8 8 8 9 9 Part 2: Divisional Performance for Financial Year 2019-2020 2.1 Output 1 : Good Governance Unit 2.2 Output 2 : National Human Rights Unit 2.3 Output 3 : Special Investigations Unit 2.4 Output 4: Corporate Services Unit 10 17 28 34 Part 3: Financial Statement 3.1 Statement of Expenditure 40 Part 4: Achievements Against Performance Measures for Financial Year 2019 - 2020 4.1 Good Governance Unit 42 4.2 Human Rights Unit 43 4.3 Special Investigations Unit 44 Appendices App 1 Unaudited Financial Statement Office of the Ombusman/NHRI Samoa Annual Report 2019/20 45 4