सव भव तु सिखनः ु Chapter 4 Administration Governance and Resource Allocation/ Divisions, Finances & Languages 4.1 Divisions and manpower As on 31 March 2023, 264 employees were in posi on against the total sanc oned strength of 358 consis ng of various ranks. Over the years, NHRC has taken recourse through various methods with regard to selec on of personnel for developing and building a cadre of its own. These methods include direct recruitment, deputa on, contractual appointments and outsourcing. There are five Divisions in the Commission. These are: i.) Law Division ii.) Inves ga on Division iii.) Policy Research, Projects and Programmes Division iv.) Training Division v.) Administra on Division 4.1.1 Law Division: The Law Division is headed by a Registrar (Law), who is assisted by Presen ng Officers, a Joint Registrar, a number of Deputy Registrars, Assistant Registrars, Sec on Officers and other secretarial staff. The Law Division facilitates discharge of one of the important func ons by the Commission under Sec on 12(a) of the Protec on of Human Rights Act, 1993, viz., inquiring into complaints of alleged viola ons of human rights. It has been serving as the Registry of the Commission. It receives, scru nises and registers complaints from the vic ms or others on behalf of the vic ms or in ma ons from the authori es about custodial deaths, custodial rapes, deaths in encounters or ac on by police/ paramilitary forces or defence forces, and references from the Courts. It further processes these complaints/ ma ers by placing them before the Commission for orders/ proceedings and ensures that necessary follow-up ac on is taken pursuant to the Commission's orders. It also organises Camp Si ngs, and Open Hearings of the Commission in various parts of the country to enable the Commission to render jus ce to the vic ms at their doorsteps. The Law Division also provides comments and advice on dra legisla ons referred to the Commission, ques onnaires received from OHCHR, and other interna onal organisa ons, and also facilitates the Commis- sion to make interven ons in the Court proceedings, or respond to the cases filed in the Commission in the ma ers of human rights viola ons. It also facilitates the Commission in taking suo motu cognizance. Around one lakh cases are annually registered and disposed of by the Law Division. Disposal of a number of these cases results in relief to the vic ms in the forms of grant of monetary relief, disciplinary ac on or prosecu on against the delinquent public servants, release of bonded labourers, registra on of First Informa on Reports (FIRs), payment of pensions, etc. The Commission's awareness crea on ac vi es about human rights and easy access to the Commission facilitated through the online system of filing complaints including through the Common Service Centres. The use of hrc.net portal extended the facility to the people to make a complaint from anywhere in the country through the Common Service Centres, ensuring immediate submission of complaints and safeguard against postal delays or loss in transit. The use of hrc.net portal benefi ed the complainants by way of acknowledgement of receipt through SMS or e-mail message, alert on direc ons passed by the Commission on the complaint and access to informa on pertaining to the status/ac on on the complaint. The portal of which Complaint Management and Informa on System (CMIS) is a part, facilitates storage and Chapter 4 - Administration Governance and Resource Allocation/ Divisions, Finances & Languages 11