www.humanrights.go.kr Section 4. Human Rights Counselling and Complaints In 2016, the Commission received 10,636 complaints, 31,608 counselling requests, and 38,020 requests for information (institutions subject to Commission investigations, complaint filing procedures, and information on other institutions). This represents 59 (0.5%) and 422 (1.3%) less complaints and counselling requests, respectively, compared to the previous year. Information requests remained at a similar level to that of the previous year, with 59 more requests received (0.2%). [Table 2-2-7] Complaints, counselling, civil petitions, and inquiries in the last five years Complaint Counselling Civil petition / Inquiry Total Cumulative 110,565 300,268 382,582 793,415 2016 10,636 31,608 38,020 80,264 2015 10,695 32,030 37,961 80,686 2014 10,923 34,547 36,623 82,093 2013 10,056 35,508 36,670 82,234 2012 9,582 29,267 30,943 69,792 Commission's Major Activities Year Part II (in number of cases) * ‌The cumulative figures total the numbers from the time the Commission was established (25 November 2001) to 31 December 2016 (counselling statistics include face-to-face complaints that were closed through counselling). 1. Human rights counselling From the time it was established in 2001 until the end of December 2016, the Commission had processed a total of 300,268 counselling requests. In 2016, the number was 31,608, a slight decrease of 1.3% over the previous year. By topic, 45.6% of requests were related to human rights abuses, 8.0% discrimination cases, 43.2% other issues, and 3.2% face-to-face complaint counselling. Other issues include property rights, violations between private individuals, legislation by the National Assembly, and court proceedings. 71