Chapter 2 - Report of the Complaints, Monitoring and Inquiries Group
I. COMPLAINTS AND MONITORING DIVISION
Injustice anywhere is a threat to
justice everywhere.
Martin Luther King Jr
In April, the Commission carried out a restructuring of portfolios. The Complaints and Inquiries
Working Group was renamed the Complaints, Monitoring and Inquiries Group to reflect current
functions and responsibilities.
1. RESOLUTION OF COMPLAINTS
The Commission received a total of 911 complaints (Figure 1) at its Kuala Lumpur, Sabah and
Sarawak offices. Of these, 30 were in form of memoranda.
No. of complaints
Figure 1: Complaints Received, 2008-2012
1,600
1,400
1,200
1,000
800
600
400
200
0
1,232
1,136
911
941
721
2008
2009
2010
Year
52
2011
2012