Annual Report 2013 file a complaint is difficult to protect. On receiving complaints, the Commission performs investigations. If the findings turn out to be violations of human rights or discriminatory acts, the Commission recommends the defendant or the supervising authorities of the defendant to prevent the recurrence of such violations or discrimination and to take necessary action for restitutio in integrum. In case the complaints do not fall under the category of matters subject to the investigations of the Commission, or turn out to be short of human rights violations or discrimination, they are dismissed or refused. The Commission thinks highly of the promptness of and access to remedy through the procedure for complaints. It offers counseling desks of counselors and executive counselors who provide exclusive reception and counseling service. It also tries to make a variety of efforts to improve the quality of counseling service and to promote the access to the procedure of remedy through counseling. In 2013, the Commission added the video, chatting, and SNS counseling system to the CTI (Computer Telephony Integration) which was built in 2012. This is expected to help those who have language and auditory disorders to use the visual counseling system. The Commission also offered SNS counseling taking advantage of the popularization of smartphones. Improvement of the work of the Commission also includes booking of counseling appointments, counseling in English for foreigners, and counseling in sign language for those who have hearing difficulties. 104 ▪▪▪ Part II. Major Activities of the Commission