Embracing cutting-edge technology The National Human Rights Commission plays a pivotal role in India’s journey towards an e-governance paradigm. As a statutory body, committed to safeguarding human rights, the NHRC harnesses the potential of e-governance to promote transparency, accountability, and accessibility in its operations. By embracing e-governance, the NHRC not only adapts to the digital age but also demonstrates its commitment to effective governance and the protection of citizens’ fundamental rights in an increasingly interconnected and data-driven world. Complaint Management System The NHRC has taken significant steps to modernize and streamline its complaint handling process through the implementation of an e-complaint management system. This digital platform represents a substantial leap forward in making the NHRC’s services more accessible, efficient, and responsive to the needs of individuals seeking to address human rights violations. With the e-complaint management system, individuals can now register and file complaints online, eliminating the need for physical visits to the NHRC office. There is also a facility of online registration of complaints through Common Service Centers spread across the country. For online registration of complaints, a common link has been developed where the complainant may register the complaint with the NHRC or with the SHRC. This development has greatly enhanced the accessibility of the NHRC’s services, especially for those in remote areas or with mobility constraints. It empowers citizens to report incidents of human rights violations promptly and without geographical barriers. Spot Enquiry in a Village 14 | HUMAN RIGHTS FOR ALL www.nhrc.nic.in, covdnhrc@nic.in, @India_NHRC