HUMAN RIGHTS COMMISSION OF SRI LANKA, Annual Report 2019 3.1.1. Introduction of new working methods: The Commission introduced and implemented new working methods in order to increase the efficiency and responsiveness of the Inquiries and Investigations division (I&I). ▪ The non-implementation monitoring unit of the I&I division established in 2018 to monitor the status of implementation of the recommendations issued by the Commission has been successfully active in 2019. The unit also adopted a new thematic cluster method of following up on recommendations not implemented by government institutions in order to increase the efficiency of the unit. (See chapter 4.3. for further information on this unit) ▪ The appeals mechanism introduced in 2018 for all disposed complaints other than for finalized complaints on which recommendations were issued was successfully active in 2019. A large number of appeals were reviewed during 2019 in order to determine if there were grounds for re-entertaining complaints. 3.1.2. Statistics of complaints received: In total, the HRCSL received 8983 complaints in 2019. This is compared to 6641 complaints received in the previous year. As in the previous year, the highest number of complaints for any individual category (at 1629), amounting to 18% of received complaints was in relation to violations of personal liberty, including torture in custody and arbitrary arrest and detention. The second highest number of complaints (at 1240) relates to the violation of other civil and political rights, 1006 of which were received in the aftermath of the Easter Sunday terror attacks in April 2019. Interestingly, both complaints of violations relating to the inaction of government authorities and employment related complaints also have 45