cfof]usf] s]Gb||Lo sfof{non] e"sDkaf6 l;lh{t kl/l:yltnfO{ s]lGb|t u/L dlxnf, afnaflnsf, Ho]i7 gful/s, kLl8t kl/af/, plrt /fxt, k'g:yf{kgfnufotsf ljifo ;d]6L % j6f lkP;P lgdf{0f u/]sf] lyof] . ;fj{hlgs lxtsf nflu cfof]usf] cfAXfg egL tof/ ul/Psf] tL lkP;P ljleGg ljb\o'tLo ;~rf/ dfWoddfkm{t k|zf/0f ul/Psf] lyof] . o;sf ;fy} If]sf sfof{no g]kfuGhn] k|jb\w{gfTds skL / gf]6 Kof8 k|sflzt u/]sf] lyof] . %=!# ;|f]ts]Gb|| cfof]usf] s]Gb||Lo, If]qLo / pkIf]qLo sfof{nodf :yflkt ;|f]ts]Gb||x¿nfO{ yk ljsl;t t'Nofpg] ;DaGwdf sfo{x¿ x'Fb} cfPsf] 5g\ . ;|f]ts]Gb||df dfgj clwsf/;DaGwL k':ts, hg{n, b}lgs, ;fKtlxs kqklqsf cflbsf] Joj:yf ub{} cfPsf] 5 . s]Gb||Lo sfof{nodf sfof{no ;doleq k':tsnufot OG6/g]6 ;'ljwf pkof]u ug{ rfxg]x¿sf nflu Joj:yf ul/Psf] 5 . If]qLo sfof{nol:yt ;|f]ts]Gb||af6 dfgj clwsf/sf] ljifodf cWoog÷cg';Gwfg ug{ rfxg]x¿n] ;]jf k|fKt ug{ ;Sg] 5g\ . ;|f]ts]Gb||af6 cfof]un] k|sfzg / pTkfbg u/]sf ;fdu|Lx¿ ljt/0f x'Fb} cfPsf] 5 . lj= ;= @)&@ j}zfv !@ ut] / To;kl5sf k/fsDkgsf] sf/0f s]Gb||Lo sfof{nodf ;j{;fwf/0fsf] nflu OG6g/g]6 pkof]u / cWoog, k|sfzg ;fdu|L ljt/0f / btf{ sfo{df ;d:of cfPsf] 5 . o; jif{ cfof]usf] s]Gb||Lo sfof{nosf] ;|f]ts]Gb||df @^^ vl/b / JolSt / ;ª\3;+:yfx¿dfkm{t pkxf/:j¿k $* u/L #!$ yfg k':tsx¿ yk ePsf] 5 . o;}u/L If]qLo / pkIf]qLo sfof{nox¿df k':tsx¿ ylkPsf 5g\ . o; cjlwdf cfof]usf] s]Gb||Lo sfof{nodf &#% hgfn] pkl:ylt hgfO{ cfof]usf k|sfzgx¿ lnOPsf] b]lvG5 . %=!$ clen]vLs/0f PsfO o; PsfOdfkm{t dfgj clwsf/ cfof]un] dfgj clwsf/ pNnª\3g / b'?T;fxg;DaGwL ph'/L;Fu ;DalGwt ;fdu|LnfO{ clen]vLs/0f ljz]if Joj:yfsf ;fy ;'/lIft / Jojl:yt /fVg] sfo{ x'Fb} ub}{ cfPsf] 5 . kmfOnx¿sf] ;'/Iffy{ kmfo/ k|'km Soflag]6df kmfOnx¿ Jojl:yt ul/Psf] 5 . o; clen]vfnodf cfof]uaf6 ljleGg ldltdf tfd]nL, vf/]hL, 6'ª\Uofpg] / ;/sf/nfO{ l;kmfl/; ug]{ egL lg0f{o ul/Psf ;Ssn ph'/L kmfonsf] ef}lts Pjd\ ljb\o'tLo Joj:yfkg ul/Psf] 5 . cfof]uaf6 lg0f{o ePsf kmfonnfO{ ljb\o'tLo k|0ffnLcGtu{t Complaints Management and Reporting System -CMRS_ df ;d]t tYofª\s /fvL ;f]xLcg';f/ ljb\o'tLo skL (scan) u/L cfof]usf] lg0f{o ldltcg';f/ j0f{fg's|d u/L /flvPsf] 5 . ;f]xLadf]lhd g} kmfonx¿sf] ef}lts Joj:yfkg ul/Psf] 5 . cfof]usf] s]Gb||Lo, If]qLo / pkIf]qLo sfof{nodf btf{ ePsf ph'/LdWo] xfn;Dd ^,*^# j6f ph'/L;Fu ;DalGwt kmfonx¿ ljb\o'tLo k|0ffnLdf /flvPsf] 5 . h;dWo] o; cfjdf !!& j6f kmfon/x]sf 5g\ . cfof]usf] Complaints Management and Reporting System -CMRS_ df /flvPsf ph'/Lx¿ cfof]usf -62_ /fli6«o dfgj clwsf/ cfof]u jflif{s k|ltj]bg @)&!÷@)&@