11.5 Major efforts thus continued to be made to improve the computer facilities of the Commission. The amended Procedural Regulations for the handling of complaints, for instance, required the development of new software. The process is being further refined in the light of experience and the best available advice. 11.6 As of 31 March 1997, the total sanctioned posts of the Commission stood at 282, of which 235 were filled. In addition to the post of the Secretary-General, the posts were distributed as follows: 86 in the Administrative Division, 58 in the Law Division, 83 in the Investigation Division, 10 in what was hitherto the Research Division, 8 in the Information and Public Relations Division, and 38 in the Personal. Sections of the Chairperson and Members. For the Commission, it remained important to ensure that vacant posts were filled only by those who had the skills and the commitment required to serve in this Commission. In regard to other matters, it may be mentioned that Recruitment Rules for Group 'A', 'B', 'C'and 'D' category posts have been notified by the Ministry of Home Affairs. Those for Groups 'C'and 'D' were published in the Gazette of India on 20 April, 1996 and for Groups*'A' and 'B' on 23 November, 1996. 11.7 11.8 As it will take time for the Commission ro build-up its own cadre, the Commission has continued to select its personnel in a variety of ways: deputation, re-employment and direct recruitment. With the notification of the Recruitment Rules, directly recruited ad-hoc staff in the grades of Assistants, Personal Assistants, Lower Division Clerks, Staff Car Drivers, Peons, Farashes and Safai Karamcharis have been regularized in accordance with the Recruitment Rules. - 11.9 The Commission has continued to organize training programmes for the staff of its various Divisions. A special programme was arranged for the staff of the Law Division and the Central Receipt and Despatch Section, in March 1997, following the amendment of the Procedural Regulations governing the handling of complaints. 11.10 During 1996-97, the Commission received some 13,000 complaints in Hindi and the various regional languages. Some 2,000 reports! complaints were translated into English in the Hindi Section of the Commission itself. The remaining 11,000 complaints (9,300 in Hindi -and j,700 in regional languages) were trhslated by empanefled transjators, the work running into some 61,51,000 words. Further, the Annual Report of the Commission and the monthly Newsletter were translated into Hindi. 11.11 In 1996-97, Ihe Library saw valuable additions to its list of titles. There are