ward gives access to relatives of patients to communicate with their patients or enquire about their well being from the Medical Officers and Nursing staff. In case of mental health centres not having a PABX and telephone operators, well trained attendants are deputed to receive messages from the relatives of patients and pass them on to MO in-charge or staff nurse and after getting a feed back from them make return calls to apprise family members about health condition of their patients. A provision of a mobile phone with SIM facility to all regular staff including doctors helps in forming a closed user group. The intercom facility within the hospital premises between MOs, MOs and staff nurses, technicians and other supervisory staff; between MOs and library; and intercom connection with Central Store, Central Kitchen, Emergency Services, Automated Laundry Services, OPD, IPD, OT etc. ensures better coordination amongst different Departments and medical and para medical staff and better functioning. The availability and functioning of telephonic facilities in different Mental Health Centres is given below: The Institute of Mental Health (IMH), Hyderabad (19th and 20th July, 2010) The 12 years old telephone system in the Institute had become totally nonfunctional. It was reported that all formalities for installation of a new telephone system (BSNL centrex) had been completed, payments made and the new system was expected to be installed shortly. To make the new telephone system functional, two vacant posts of telephone operators need to be filled. Institute of Human Behaviour and Allied Sciences (IHBAS), Shahdara (13th August, 2010) The hospital had a PABX with 500 lines. Every ward had been provided with one telephone. Patient relatives could call on this number and communicate with the Medical Officers, Nursing staff and patient concerned. All regular staff including doctors had been provided with a mobile phone with SIM card facility forming a closed user group. Institute of Psychiatry and Human Behaviour (IPHB), Goa (6th to 9th December, 2010) The messages from relatives of Inpatients were received by telephone operator and passed on the same to staff nurse in IPD. The staff nurse collected the messages, analysed them and transmitted to the patients. She used to make return calls to the relatives of patients to answer their quarries and send messages from the patients, if any. 100 National Human Rights Commission