Annual Report 2013 NHRCK, in response, made a recommendation, in 2103, for the improvement of the family relationship registration system to seek for a harmony between ensuring the anonymity of biological parents and protecting the right of children to know their biological parents. C. Enhancing the Efficacy of Investigations and Remedial Actions The NHRCK has come up with various arrangements for everybody to easily have access to the procedures, such as counseling and complaints filing, for remedy of violations. Such arrangements include circuit counselors for different groups of needs, individual issues of human rights; building the video counseling system for those who have language or hearing difficulties; and building the SNS counseling system in response to the popularization of smartphones. Additional efforts of the NHRCK include such a variety of services as counseling reservations, counseling service in English for foreigners, and sign language counseling for those with hearing difficulties. These active efforts of the NHRCK resulted in a 21.3% increase in counseling cases compared with the previous year, and 5.0% increase in complaints cases, also, with the previous year. The NHRCK noticed that both counseling cases and complaints increased in quantity and became complicated and diversified in content. In response, it has made internal capacity strengthening efforts such as the preparation of counseling and investigation manuals for efficient processing, statisticalization of related data and information, and promotion of staff education and training. 12 ▪▪▪ Part I. Introduction