Contents Foreword iii Acknowledgements iv List of abbreviations v Introduction for users vi The Mulrunji case 1 Table of referrals 10 Part I Fundamental requirements for an Investigations Unit 11 Chapter 1: Independence 12 Chapter 2: Training and experience 19 Chapter 3: Adequate resources 23 Planning an investigation 27 Chapter 4: Identifying the issues and deciding whether to investigate 28 Chapter 5: Investigation planning 33 Part II Part III Investigative interviewing 41 Section I Who to interview and how to interview them 43 Chapter 6: Identifying the people to be interviewed 44 Chapter 7: Types of interview 49 Chapter 8: Factors affecting which interview type to choose 55 Section II Initial preparation 57 Chapter 9: 58 Preliminary research Chapter 10: Special factors regarding witnesses 61 Chapter 11: Logistics and other special considerations 67 Section III Setting up and organizing interviews 73 Chapter 12: Setting up the interview 74 Chapter 13: Organizing the interview 78 Section IV Conducting the interview 83 Chapter 14: The six principles of effective interviewing 84 Chapter 15: The 12 stages of an interview 88 Chapter 16: Improving interview skills 95 Chapter 17: Interviewing individuals who fall into a special category 100 Chapter 18: Recording interviews 107 Chapter 19: Assessing credibility 116 i