ANNUAL REPORT 2015
can be attributed to the following reasons: aging domestic workers, a shrinking preference for
3D-industry jobs, and the low wages and availability of foreign workers. However, there was an
increasing demand for special inspections and policy measures for the following reasons:
1. The death toll of immigrant workers is already at a serious level.
2. General industrial accidents are on the increase.
3. The human rights of immigrant workers (including Korean-Chinese) are especially
vulnerable due to the lack of labor standards and supervision.
In response, the Commission conducted a survey on the human rights situation for immigrant
workers in the construction industry from May to November. The survey also included:
1. a paper-based survey and in-depth interviews on immigrant workers at construction sites;
2. face-to-face meetings and documentary review on related agencies and businesses; and
3. face-to-face meetings and documentary review on related legislations and policies.
The results found that there is an ongoing violation of human rights in many areas, including
working conditions, housing environment, and individual rights to health due to extended hours
of physical labor, not signing an employment agreement, verbal and physical violence, and
exposure to industrial accidents.
K. Survey on the status of health rights of service and sales workers in the
distribution industry
Due to continued growth of the service industry, the number of emotional laborers is on
the steady increase. As part of the businesses’ strategy for customer satisfaction, emotional
laborers are directly in contact with customers often in unfavorable situations. As a result,
emotional laborers suffer from mental health risks, including emotional disharmony, depression,
sociophobia, and panic disorder.
In response, the Commission conducted a survey on the status of health rights of emotional
laborers, concentrating on service and sales workers in the distribution industry from May to
November.
As a result, the Commission confirmed that not only physical environment (e.g. place
and time to rest) but also essential factors, concerning employment type, condition, and
environment, serve as determinants that influence the health rights of emotional laborers.
Therefore, the Commission learned that it is imperative to come up with policy solutions to
make improvements.
48 | National Human Rights Commission of Korea