CHAPTER 2 - REPORT OF THE COMPLAINTS AND INQUIRIES WORKING GROUP CHAPTER 2 REPORT OF THE COMPLAINTS AND INQUIRIES WORKING GROUP The Human Rights Commission of Malaysia Act 1999 stipulates that one of the main functions of the Commission is to inquire into complaints regarding the infringement of human rights. The Commission’s powers and functions under Section 4 to inquire into such allegations are carried out by the Complaints and Inquiries Working Group (CIWG). 1. RESOLUTION OF COMPLAINTS The Commission received 1,005 complaints (Figure 1) at its Kuala Lumpur, Kota Kinabalu and Kuching offices during the year, of which 42 were in the form of memoranda. 1,600 1,400 No. of Complaints 1,200 1,000 800 600 400 200 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Year Figure 1: Complaints Received The Commission found that 437 complaints fell outside of its jurisdiction. These included: • Administrative issues which should be addressed by the relevant agencies without delay; • Complaints which were criminal in nature requiring criminal investigation and which were therefore referred to the police or other investigation agencies; 35