3.2 Statistics of disposal of year wise complaints received from 2011 to 2021 In 2011, total 233 complaints were received; among them 221 were disposed in 2021 and 12 complaints were disposed in 2012. Besides, since 2012 till 2021 disposal year and number of received complaints are mentioned below: Statistics of received complaints of 2012 Total complaints received- 635 Disposed of- 460 Number of complaints disposed of in other years Year 2013 2014 2015 2016 2017 2018 2019 2020 2021 Number 121 17 03 05 01 24 0 0 2 02 complaints are pending in 2021 Statistics of received complaints of 2013 Total complaints received- 477 Disposed of- 346 Number of complaints disposed of in other years Year 2014 2015 2016 34 Number 89 08 07 Year 2017 2018 2019 2020 2021 Number 03 13 02 0 2 07 complaints are pending in 2021 Statistics of received complaints of 2014 Total complaints received- 660 Disposed of- 418 Number of complaints disposed of in other years Year 2015 2016 2017 2018 2019 2020 2021 Number 135 30 05 46 07 0 12 07 complaints are pending in 2021 Statistics of received complaints of 2015 Total complaints received- 567 Disposed of- 243 Number of complaints disposed of in other years Year 2016 2017 2018 2019 2020 2021 Number 148 45 91 15 03 18 04 complaints are pending in 2021