NHRC, India Commission in the matters of human rights violations. It also facilitates the Commission in taking suo motu cognizance. Around one lakh cases are annually registered and disposed of by the Law Division. Disposal of a number of these cases results in relief to the victims in the forms of grant of monetary relief, disciplinary action or prosecution against the delinquent public servants, release of bonded labourers, registration of First Information Reports (FIRs), payment of pensions, etc. 4.3.2 During the year 2020-21, the Commission registered1,11,082 complaints as against 74,968 complaints registered during the previous year. The Commission’s awareness creation activities about human rights and easy access to the Commission facilitated throughthe online system of filing complaints including through the Common Service Centres appear to have played a major part towards increase in the number of complaints registered this year as compared to previous year. The Commission made efforts to increase its reach to the people. The use of hrc.net portal extended the facility to the people to make a complaint from anywhere in the country through the Common Service Centres ensuring immediate submission of complaints and safeguard against postal delays or loss in transit. The use of hrc.net portal benefitted the complainants by way of acknowledgement of receipt through SMS or e-mail message, alert on directions passed by the Commission on the complaint and access to information pertaining to the status /action on the complaint. The portal of which Complaint Management and Information System(CMIS) is a part, facilitates storage and retrieval of data, submission of reports online by the authorities and serves as an important tool in speedy decision-making and redressal of grievances. The focal point of NHRC (Mobile No. 9999393570) had constant interaction with State government officials for better protection of human rights of the human rights defenders. 4.4 Investigation Division:The Investigation Division is headed by an officer of the rank of Director General of Police, assisted by one Deputy Inspector General and four Senior Superintendents of Police. Each Senior Superintendent of Police heads a group of investigative officers (comprising Deputy Superintendents of Police and Inspectors). The functioning of Investigation Divisionis analytical and multi-dimensional and it carries out the following activities: 4.4.1 Spot Enquiries: The Investigation Division conducts spot enquiries andrecommends suitable action in cases revealing human rights violations. The spot enquiries conducted by the Investigation Division not only bring out the truth before the Commission, but also sends a message to all concerned–complainants, public servants, etc. The Commission orders a Spot Enquiry in a range of cases concerning serious violation of human rights by public authorities–from illegal detention, extrajudicial killings, etc. by the police to lack of facilities in a hospital leading to unnatural deaths or cases of bonded labour. Spot enquiries enhance the confidence of the general public too and instil their faith in NHRC’s role in protection of Human Rights. The Investigation Division also gives its comments/observations, whenever sought, in the cases of advice/analysis, besides monitoring of cases whenever referred to it. 4.4.2 Custodial Deaths: As per the guidelines issued by the Commission to the State authorities, ANNUAL REPORT 29 2021-22