Requirement Five Digital Transformation in the Housing Sector Services provided by the Information and e-Government Authority 1. The Authority reported that the number of beneficiaries of digital transformation and electronic services in the housing sector is approximately (47,000) families. Digital transformation included three main services, the first of which is the housing service, which includes the service of submitting a housing application, and financing services, whether for renovation, construction or purchase. A person can update the housing application data electronically, submit a new housing application, or submit an application for Mazaya. The digital transformation in the field of housing services enables a person to update the contact details and bank account, and to submit declaration of family members. Citizens can also submit housing services letters and request a donation letter for housing services, or submit a request for maintenance of the apartment or housing unit. 2. The second service is housing financial services. Through the digital transformation of this service, citizen can submit a summary of the bank account to the Ministry of Housing, perform all banking transactions for the account, change the alternative payee, update his/her personal information, apply for a housing loan, obtain a formal statement of accounts, calculating loan repayments and loan arrears, and know returned cheques. 3. The third service that has been digitally transformed is the general information and inquiry service, through which citizens can electronically identify the eligibility criteria for housing services, inquire and fill out housing requests, and obtain information about His Majesty the King’s benevolent deed for housing services of 2011. Ninth Annual Report of the NIHR 85