f)
Dress code checks indeed affect performance evaluations. Among
the actual standards of Taiwanese airlines, two explicitly state that
non-compliance with dress code requirements will result in a
warning or more severe penalty, with one of these airlines
indicating that such non-compliance will affect performance
evaluations, clearly constituting direct adverse treatment.
Further examination of individual dress codes reveals that
even airlines that do not explicitly specify rewards or penalties
impose shoe, stocking, makeup, and hair regulations on female
cabin crew. These regulations inevitably require female cabin
crew to spend more labor, time, and money compared to male
cabin crew; 44 the process of checking for compliance with the
dress code is also very cumbersome. One airline even stated, “If a
cabin crew member fail to follow the dress code and do not correct
the issue on the spot, pursers will deduct points on the member’s
online evaluation. However, the percentage of cabin crew actually
receiving such penalties is extremely low, and cabin crew have
many ways to earn extra points, so the actual negative effect of
dress code non-compliance on performance evaluations is
minimal.” Nonetheless, female cabin crew still face the need to
spend more time and effort on remedies to earn points and achieve
the same evaluation scores as male cabin crew do. When
interviewed, one cabin crew mentioned that “Reports and requests
44
For example, a media report indicated that the Labor Court in the state of Santa
Catarina, Southern Brazil, ruled that GOL Airlines’ mandatory makeup requirement
for female employees, which resulted in lower female employee wages compared
with those of male employees, constituted gender discrimination. GOL Airlines was
thus ordered to pay its female cabin crew and ground staff a makeup allowance of
R$220 (approximately NT$1,200 per month), an additional allowance for items
such as manicures and hair removal, and a total of R$500,000 (approximately
NT$2.5 million) in damages for emotional distress. See: Central News Agency
(September 10, 2021). “Brazilian Labor Court Sets a Precedent, Rules for Airline
to Pay Female Employees’ Makeup Expenses,” São Paulo Comprehensive Foreign
News Report.
55