The Grievant listed several health risks of wearing high heels,
including being prone to such medical conditions as bunion (hallux valgus)
and plantar heel pain (plantar fasciitis). Falls are also a common cause of
injury. Some cabin crew were still asked to wear high heels even after
providing a doctor’s certificate. Some were relieved of the requirement,
provided that they present a doctor’s certificate and be assessed by the
company’s physician to determine whether they can work in their own
shoes or take leave of absence. Regardless of how long the doctor signs
them off work (e.g., 3 months), airlines only approve a month-long leave
of absence, and a new application must be submitted for extension.
“I had a doctor’s certificate for plantar fasciitis, but I was still
asked to wear high heels.”
“Company-issued heels do not necessarily fit the shape of my foot.
This is a pair of bespoke shoes that cannot be purchased elsewhere.”
“Falling or slipping during boarding/disembarking or getting
on/off a bus is commonly reported. It is very difficult to walk in high
heels on snow/ice-covered surface. It is up to the purser whether
we can change into our flats after disembarking from the plane. We
cannot make our own choices.”
c) Stockings
Stockings are susceptible to catching fire and easily cause burn
injuries. When an emergency occurs, there is no time to remove stockings.
Many cabin crew consider stockings unsafe. They have reported the issue
on the company’s internal platform, but the company have yet to provide a
response.
b. Statements by the respondents
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