b. Changes to performance disciplinary action review rules, rewards, and According to a review of performance-related rules and regulations enforced by airline companies, two companies expressly state that work attire is linked to performance reviews, whereas the other companies do not. Employees are generally evaluated for their “performance as an individual,” “personality traits,” “professionalism,” “performance during in-flight service,” “attitude toward work,” “teamwork,” and “willingness to learn.” It is not possible to determine with certainty whether work attire influences performance reviews based on these items. The complainant indicated that, even if workplace attire is not explicitly included in performance reviews, those who fail to comply with the dress code may be asked by the purser to dress accordingly, undergo inspection by the management department, or, in some cases, find themselves subject to constant scrutiny by other pursers during other flights. 12 Airline company representatives have responded that workplace attire carries very little weight in performance reviews, and cabin crew may strive in other areas to boost their evaluation. Several airline companies have harnessed the power of incentives by rewarding those whose attire is praised by flight passengers (documented in purser’s written reports).13 In a comparison of airline companies’ pre- and post- August 1, 2023 performance requirements,14 no significant changes were found except for minor adjustments to the scores or weights of evaluation items. 12 The Commission’s interview records with the complainant dated February 29 and March 22, 2024 13 The Commission’s interview records with six airline companies dated May 16, 2024 14 Jiao-Hang (I) Letter No. 1138100135 dated April 26, 2024 and Jiao-Hang (I) Letter No. 1138100223 dated June 11, 2024 issued by the Civil Aviation Administration, Ministry of Transportation and Communications 20