The Commission sent (1260) original and reminder written letters during in 2019, compared to approximately (1748) letters that the ICHR sent in 2018, while in 2017, the Commission sent nearly (2,273) of such letters. Conversely; in the year 2019, the ICHR received (635) responses to these communications, the responses ranged between positive and negative. We note here that, despite the written responses received by the Commission, it still receives typical responses, especially from the security services, which do not often answer the Commission’s demands, or deny the citizens ’claims, without taking any action to verify or validate those allegations. In order to overcome this, the Commission resorted to attaching to the correspondence the violated legal texts, but this did not change anything. Additionally, the responses remained stereotypical. On the other hand, some security agencies speak of carrying out many disciplinary measures in the event of violations, without necessarily having to report that to the ICHR, as mentioned in a statement of one of the security agencies. Part I: Assessing the official institutions’ responses to the Commission regarding complaints in the West Bank The Commission received (51) complaints against the Ministry of Health, (11) of which closed, the evaluation of closed complaints was as follows: (3) complaints closed with cooperation and with a satisfactory result; two complaints closed cooperatively, with an unsatisfactory result and one complaint without cooperation. The Commission also received (65) complaints against the Ministry of Social Development, (16) of which closed. The evaluation of closed complaints was as follows: (4) complaints were closed cooperatively following satisfactory results; two complaints were closed cooperatively, with an unsatisfactory result. The commission received (17) complaints against the Ministry of Local Government, (3) of which were closed with cooperation and with a satisfactory result. The number of the ICHR’s correspondence with the ministry included (3) original letters, (10) reminder letters, while it received (8) responses. The ICHR also received (5) complaints against the General Personnel Bureau, two of which were closed with cooperation and with a satisfactory result. The number of the Commission’s letters to the office included (4) original letters, (3) reminders and one central message, while it received (5) responses. The Commission also received (4) complaints against the General Secretariat of the Council of Ministers, one of which was closed with cooperation following a satisfactory result. The Commission received (32) complaints against the Public Prosecution Office, (14) of which were closed. The evaluation of closed complaints was as follows: (12) complaints were closed cooperatively following a satisfactory result and two complaints were closed cooperatively following unsatisfactory result. The Commission received (246) complaints against governors, (22) of them were closed. The evaluation of closed complaints was as follows: (5) complaints were closed cooperatively with a satisfactory result, (17) complaints were closed cooperatively with an unsatisfactory result. The ICHR received (12) complaints against the Ministry of Finance, one of which was closed with cooperation and with a satisfactory result. The number of the ICHR's letters to the Ministry of