Table 20 Capacity Buildings CAPACITY DEVELOPMENT ON ADMINISTRATIVE MATTERS ON HUMAN RESOURCE COVID-19 ORIENTATION FOR VACCINATION BOOSTER AND UPDATES DATA PRIVACY ACT OF 2012 DESIGNING AND DEVELOPING MICROLEARNING COURSE ESTABLISHMENT OF RECORDS MANAGEMENT PROGRAM IN GOVERNMENT OFFICE FEMINIST LEGAL AID AND ASSISTANCE & PRINCIPLES OF SURVIVOR-CENTERED APPROACH GENDER AND DEVELOPMENT GOVERNMENT ASSOCIATION OF CERTIFIED PUBLIC ACCOUNTANTS, INC. (GACPA) GOVERNMENT FINANCIAL MANAGEMENT INNOVATIVE IMPROVING THE ORGANIZATION AND CONTROL OF FILES FOR EFFECTIVE RECORDS KEEPING INDIGENOUS PEOPLE’S RIGHTS AND CULTURAL SENSITIVITY ISO 9001:2015 LEAD AUDITORS TRAINING COURSE LEARNING AND DEVELOPMENT PRIME-HRM MANAGE “CSC TRAINING ON PRIME-HRM FOR CHR CORE TEAM” MENTAL HEALTH LEARNING SERIES ONLINE TRAINING ON R.A 9184 SERVICE EXCELLENCE TRAINING FOR FRONTLINERS II. Quality Management System (QMS) The Commission on Human Rights began its implementation of its Quality Management System in 2015 with the goal of continuously improving its documents and processes to consistently attain quality objectives, which in turn will help meet customer and regulatory requirements. Furthermore, this constant refinement of processes results in the streamlining of the CHR’s services, allowing it to simultaneously comply with the requirements of the Anti-Red Tape Act. The primary success indicator of this endeavor is through the attainment of an ISO 9001:2015 Certification. Thus, it became the CHR’s goal to achieve agency-wide certification. The years FY 2015-2017 marked the period wherein the QMS Core Team laid the groundwork for the CHR’s QMS through the development of documents and forms, and agency-wide capacity building. It was in 2018 when Regional Offices (RO) III and IV-A were chosen to be the Pilot Offices for ISO 9001:2015 Certification. They succeeded and continued to do so until FY 2020. In FY 2021, the CHR took its next step in its goal with the certification of new Regional Offices’ I, V, XI, and the CARAGA Office. Following the success of these ROs, the CHR has targeted for certification for the next years the remaining regional offices and central offices until the goal is realized for the whole Commission. 26