2 monitoring and reporting: incorporating international human rights standards in New Zealand law, policy and decision-making by providing advice, guidance, information and analysis to the Government; international human rights treaty bodies; and civil society 3 enquiries and complaints, and legal interventions: providing a disputes resolution services that is efficient, informal and cost-effective; and an information and referral service for enquirers on human rights matters 4 Office of Human Rights Proceedings: providing legal representation under the Human Rights Act 1993 and bringing proceedings under the Privacy Act 1993. The following sections provide a summary of the impacts and contributions made by the Commission in 2013−14. The key activities under each of the four outputs, and the progress made toward identified standards and performance measures, are described in detail in the Statement of Service Performance section of this report. Impacts Outcome areas 2013–14 Work and education – structural discrimination and barriers to equality eliminated so all people in New Zealand have access to decent and productive work and quality education Impact Target Impact results A reduction in state sector structural discrimination, including in pay and employment equity, as evidenced by incorporation of Commission advice and guidance at least five times into State sector policy and practice a Targeted advice and guidance provided to six public service agencies on how to reduce structural discrimination that assisted them meet their responsibilities in this area. This resulted in the Treasury and State Services Commission committing to improving the collection of data and to systematic changes in public services agencies, including harmonised data collection and improving pay gaps across the public sector b Improved good practice through advice provided by workshops and publishing “What’s Working: Improving Equal Employment Opportunities in the Public Service” and an indicator report tracking Crown entities’ progress towards delivery of equal employment opportunities 14 Human Rights Commission