Do basic services providers have contingency plans to ensure sufficient continuity of services in the event of a disaster? Is there an independent dispute resolution mechanism ready for when issues arise during a disaster? For instance, is there a mechanism for raising issues related to compensation, participation and discrimination. Are there clear policies, processes and criteria for issuing compensation and insurance? Response Have all people been provided with accurate, understandable and accessible information regarding the scale of the disaster, potential secondary hazards and ongoing humanitarian assistance, such as cash or in-kind assistance. Do all people have unrestricted and non-discriminatory access to goods and services to address their basic needs such as water, food, health care, education and employment to ensure vulnerable groups and individuals are not further disadvantaged? Are links to whānau and communities being maintained and protected? For instance, have members of displaced families who wish to remain together been given the opportunity to do so? Are goods and services provided and managed in a way that considers the safety, and preserves the dignity, of vulnerable groups 6