Commission activity The following provides a snapshot of the Commission’s monitored activity for 2020–2021. Public presence 19 Major events 70 Web news 2,626 Media enquiries 210 Interviews 19 Opinion pieces Key speaking engagements 233 Combined Commission Executive orations, keynotes, and other major speeches Digital engagement 53 YouTube videos 5,648 YouTube subscribers 6,554,059 Website visits 10,800,522 Website pageviews 108,000 Facebook followers (Commission only) 99,205 Twitter followers (Combined Commission/Commissioner) National Information Service Assisted 15,746 enquiries from people and organisations seeking information Investigation and Conciliation Service Accepted 3,113 complaints about discrimination and breaches of human rights about discrimination and human rights Conducted 1,517 Conciliation processes, with 70% of these complaints successfully resolved Reports, research, educational resources, and publications 24 Reports, reviews, issues and discussion papers, guidelines, corporate Human rights education and training 9 Combined virtual (real time or blended/moderated) and face-to-face training publications, information, and training resources workshops with 206 participants 38 Combined virtual or face-to-face information webinars reaching approximately 2,500 participants Legal expertise and investigation 25 Submissions to public inquiries, with 9 invited appearances at hearings 2 Interventions in Court proceedings (judgment delivered) 6 Australian Human Rights Commission Act reports Appendix 4 lists the Commission’s key activities, programs and services in 2020–2021. Appendix 5 lists the Commission’s reports, resources and other publications completed in 2020–2021. 26 Australian Human Rights Commission Annual Report 2020–2021