the NHRI has been designated with additional responsibilities by the State, additional financial resources should be provided to enable it to assume the responsibilities of discharging these functions. 6. Complaint Handling: The NHRC has been given the mandate to deal with complaint of violations of human rights. The number of complaint is increasing every year as the people are being aware of their rights and the NHRC. The NHRC is dealing efficiently and diligently with all complaints without any discrimination. However, the present complaint management system has to go further. The NHRC drafted two rules on appointment of conciliator and mediator and investigation and aims to complete the framing of these rules in 2016. After framing of these rules the functions of the NHRC shall be facilitated. At present, special mechanism has not been designed to deal with the complaints where the complainants needs or wants to hide their identity during the complaint management process. Further, the NHRC has planned to make mobile app and website mechanism where the complainants can check the status of their complaints and communicate online about a complaint. Further, the mechanism to allow the persons with disability to use the sign language is yet to be established. body to resolve any complaint of human rights violation. Whereas, NHRIs of other states e.g. New Zealand, India etc. has Human Rights Tribunal to conduct trials involving human rights violation. Such Court is necessary for the purpose of providing speedy trial of offences arising out of violation of human rights. 8. Integration of ICT with the services of the NHRC ICT is a great tool to reach the services of state organizations to the doorstep of people and to facilitate the working methods of the organizations. The NHRC is still growing in the use of ICT in its working and providing services to the people. The NHRC is on the way to developing its online complaint management system. The NHRC has yet to introduce remote hearing technology through videoconferencing, resourceful website, and online recruitment procedure. Barriers in serving the people: Besides the challenges mentioned above, the NHRC is facing the following problems which are needed to be solved by the Government. a. Problem with Bangladesh Human Rights Commission 7. Absence of specialized Tribunal There is an NGO in Bangladesh named Bangladesh Human Rights Commission. The name of the organization is misleading. People generally assume that it is an organization established by the state. People take the Bangladesh Human Rights Commission for the National Human Rights Commission. This kind of misunderstanding of the organization leaves a bad impression on the people about the National Human Rights Commission. It is an impediment in getting redress from the National Human Rights Commission. Tribunals are set up for speedy disposal of certain cases and specialization. The cases of human rights violation need speedy disposal and specialization. But, the NHRC has no institutionally specialized judicial JAMAKON drew attention of Ministry of Law, Justice & Parliamentary Affairs, Ministry of Social Welfare, Ministry of Home Affairs, NGO Bureau etc regarding this issue. Now a writ petition is pending before the High The NHRC believes, it should have easy to remember toll free mobile number in which people will be allowed to call anytime or during a period on seven days of each week. The NHRC also intends to add recording and tracing mechanism to that number. 44 JAMAKON