National Human Rights Commission of Korea Annual Report 2017 Chapter 2 Investigations and Remedies····································· 68 Section 1. Overview········································································ 68 Section 2. Investigations and Remedies: Human Rights Infringements· · ············ 72 1. Complaints received and handled············································· 72 2. Examples of major complaints················································ 74 Section 3. Investigations and Remedies: Discriminatory Acts · · ······················ 87 1. Complaints received and handled············································· 87 2. Examples of major complaints ··············································· 92 Section 4. Human Rights Counseling and Complaints································ 101 1. Human rights counseling····················································· 101 2. Complaints received·························································· 102 3. Face-to-face complaints······················································ 103 4. Civil petitions································································· 104 Chapter 3 Education ‌ and Promotional Activities to Shape Favorable Human Rights Conditions·················· 106 Section 1. Overview······································································· 106 Section 2. Major Progress ································································ 109 1. Institutionalization and foundation for human rights education·············· 109 2. Establishment of domestic and international networks of cooperation· · ····· 112 3. ‌Expansion of human rights education through human rights education centers····························································· 116 4. Development and distribution of educational and promotional contents·· · · 117 5. Operation of Human Rights Library· · ········································ 121 6. Staff capacity-building programs············································· 123 7. Promotional activities to raise public awareness····························· 123