/fli^«o dfgj clwsf/ cfof]u
jflif{s k|ltj]bg 2061÷62
JolQmut em}emu8f, ;Dklt nufotsf ljifodf ;d]t cfof]udf JolQmx¿ ph'/L btf{ ug{ cfpg] u/]sf]df
cfof]un] cfjZos sfg'gL k/fdz{ lbg] u/]sf] 5 .
@=%=!@ ph'/L Joj:yfkgsf lgldQ yk ul/Psf Joj:yfx¿
o; k|ltj]bg cjlwdf cfof]un] ph'/Lx¿ sf/jfxLsf] sfo{nfO{ l56f] 5l/tf] ug]{, Jojl:yt Pjd\ u'0f:t/Lo
agfpg], ph'/L tYof+s cBfjlws ug]{ ;DaGwdf ljleGg kxn ul/Psf 5g\ . h;nfO{ b]xfo adf]lhd
;lIfKt ¿kdf rrf{ ul/Psf] 5 .
s_ ljifout jfF8kmfF8
cGt/f{li6«o dfgj clwsf/ sfg'gsf] cjwf/0ff cg';f/ cfof]udf larf/fwLg d'2fx¿sf] juL{s/0f u/L
clwsf/x¿sf cfwf/df ljifout ;d"x lgdf{0f ul/Psf] 5 . o;af6 ph'/Lx¿s]f l56f] 5l/tf] Joj:yfkg
tyf ljifout bIftf ;d]t xfl;n x'g hfg] ljZjf; ul/Psf] 5 . o;/L dfgj clwsf/ ;DaGwL hDdf @(
j6f ljifox¿df sfo{ ug{ cfof]usf clws[tx¿nfO{ s]Gb| laGb'sf] ¿kdf tf]lsPsf] 5 .
-v_ ph'/L Joj:yfkg ;DaGwL sDko'6/ ;km\6j]o/ k|0ffnL
cfof]udf kg{ cfPsf dfgj clwsf/ pNn3+g ;DaGwL ph'/Lx¿sf] ljj/0f Pjd\ tYof+s cBfjlws u/L
/fVg /fli6«o dfgj clwsf/ cfof]u, ef/tsf] ;f}hGotf Pjd\ CIDA gfds Sofg]l8og ;+:yfsf] ljQLo
;xof]udf ph'/L Joj:yfkg ;DaGwL sDko'6/ ;km\6j]o/ k|0ffnL -Complaints Management
Software) h8fg ul/Psf] 5 . h;df ph'/Lstf{, kLl8t, cf/f]lkt kL8s, ;fIfL, ph'/L ;+lIfKt ljj/0f,
cfof]uåf/f k|]lift kqx¿ Pjd\ cfof]usf] clGtd lg0f{o ;d]t ;dfj]z ul/Psf] 5 . xfn of] k|0ffnL
;+rflnt eO{ ljj/0fx¿ cBfjlws ug]{ sfo{x¿ eO/x]sf 5g\ .
-u_ ph'/Lsf] 9fFrfdf kl/dfh{g
cfof]usf] dfgj clwsf/ ;+/If0f ;DaGwL sfd sf/afxL cem r':t agfpgsf] nflu ph'/Lsf] 9fFrfdf
kl/dfh{g ug{ cfjZos ePsf] / ph'/Ldf pNn]v x'g'kg]{ ljifo tyf ljj/0f ;d]t k|i6 x'g'kg]{ b]lvPsfn]]
cfof]un]] ph'/L, sf/afxL tyf Ifltk"lt{ lgodfjnL, @)%& sf] cg';"rL ! df ;+zf]wg ul/Psf] 5 . To;}
u/L ph'/L sf/jfxL tyf cg';Gwfg lgb]{lzsf tof/Lsf] clGtd r/0fdf k'u]sf] 5 .
-3_ dfgj clwsf/ cg'udg lgodfjnL, @)^! th'{df
o; k|ltj]bg cjlwdf cfof]usf] cg'udg ;DaGwL sfo{nfO{ Jojl:yt u/L Ps¿ktf sfod ug{ lgldQ
cfof]uåf/f ldlt @)^!.&.!& sf] lg0f{o cg';f/ dfgj clwsf/ cg'udg lgodfjnL, @)^! th'{df eO{
sfof{Gjogdf cfPsf] 5 . k|:t't lgodfjnLdf cg'udgstf{sf] 5gf}6 ;DaGwL Joj:yf, cg'udg 6f]nLsf]
u7g, cg'udg 6f]nLsf] sfd st{Jo / clwsf/, cg'udgstf{ cfrf/0f / cfr/0f kfngf gu/]df ul/g]
sf/jfxLh:tf ljljw ljifox¿ ;d]l6Psf 5g\ . o;af6 cfof]un] dfgj clwsf/ cg'udg sfo{ cem
k|efjsf/L x'g] ck]Iff u/]sf] 5 .
@=%=!# ph'/L km5\of]{6 tyf s]xL dxTjk"0f{ lg0f{ox¿
cfof]udf k|fKt ePsf ph'/Lx¿sf] k"0f{ 5fglag Pjd\ cg';Gwfg kZrft\\ cfof]un] lg0f{o ug]{ u/]sf] 5 .
cfof]un] clwsf/ k|Tofof]hg u/] adf]lhd If]qLo sfof{nox¿n] 5fglag Pjd\ cg';Gwfg u/L cfjZos
lg0f{ofy{ cfof]usf] s]Gb|Lo sfof{nodf k7fpg] ul/Psf] 5 . cfof]un] ph/Lsf] 5fglag ul/;s]kl5 tYo
k|df0fx¿sf cfwf/df ljZn]if0f u/L lg0f{o ug]{ u/]sf] 5 . h;df tfd]nL, vf/]hL / clGtd lg0f{o kb{5g\ .
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