ABOUT THIS REPORT This report highlights the achievements of the Office of the Ombudsman/NHRI Samoa from 1 July 2019 to 30 June 2020. The report records the Office’s key performance results in accordance with its mandate and output structure. It also provides a summary of non-financial performance against the objectives set out in the 2016 – 2020 Strategic Plan. It meets reporting obligations under the Ombusdman (Komesina o Sulufaiga) Act 2013 and the Public Finance Management Act 2001. This document is available as a download PDF from the Office website www.ombudsman.gov.ws. ATTRIBUTION Content of this Annual Report should be attributed to the Office of the Ombudsman/NHRI Samoa 2019 – 2020 Annual Report. ACCESSIBILITY The Office of the Ombudsman/NHRI Samoa is committed to providing accessible services to the Samoan community from all culturally and linguistically diverse backgrounds. To request a hard copy or provide feedback: Address: Postal: Telephone: Email: Website: Level 2, SNPF Plaza Building Savalalo, Apia Samoa P.O Box 3036 Apia +685 25394/ 23317/ info@ombusdman.gov.ws www.ombudsman.gov.ws Office of the Ombusman/NHRI Samoa Annual Report 2019/20 2