The specialized training program aimed at developing the expertise at human rights counseling, reflecting the needs of people through annual surveys. It received wide favorable feedbacks. However, the session on work-related stress in the program did not provided due to budgetary constraints. The Commission also operated a specialist counselor team consisting of 80 specialists in diverse fields and introduced a reservation counseling system by posting counseling schedules on its website to publicize and to maximize the utilization of specialists. With respect to receiving complaints regarding detention facilities which comprise a large portion of complaint cases since its establishment, the Commission encouraged the submission of complaints by post as a measure to improve the in-person petition system, which had an effect of reducing unnecessary petition cases. The Commission plans to implement diverse measures to make institutional improvements by establishing collaborative work ties with detention facilities and institutions. Overall, it is considered that in 2010 the Human Rights Counseling Center effectively performed its functions and role as a channel to the Commission. However, it is urgently needed to establish an internal system to satisfy the diverse and specialized needs of the public and employ specialized counselors who are able to operate it in a stable manner. Moreover, in order to efficiently cope with the rapidly growing phone counseling workload of counselors, another urgent task is to come up with multilateral measures, including increasing counselor personnel, making their status secure by converting them to permanent positions, boosting their morale, and offering evolving training programs to develop counseling expertise. Chapter 2. Human Rights Counseling and Complaint Processing 67