2. Complaints Received As of 2010, the total number of complaints received since the establishment of the Commission in November 2001 stood at 51,307. Among then, 39,733 cases (77.4%) were related to civil rights violations, 9,740 (19.0%) to discrimination, and 1,834 (3.6%) to other matters. The number of complaints related to civil rights violations showed downward trends from 5,067 (80.7%) in 2007, to 4,892 (77.5%) in 2008, to 5,282 (75.6%) in 2009, and to 6,457 (70.5%) in 2010. The figure increased by 1,175 (22.2%), compared with 2009. Complaints related to discrimination increased from 1,159 (18.5%) in 2007, to 1,380 (21.9%) in 2008, to 1,685 (24.1%) in 2009, and to 2,675 (29.2%) in 2010. The number for 2010 rose by 990 (58.8%) compared with 2009. [Table 2-2-3] Complaints by Year (number of cases, %) Year Category Cumulative Total % Civil Rights Violations % Discrimination % Others % Cumulative Total 51,307 100.0 39,734 77.4 9,739 19.0 1,834 3.6 2010 9,159 100.0 6,458 70.5 2,674 29.2 27 0.3 2009 6,985 100.0 5,282 75.6 1,685 24.1 18 0.3 2008 6,309 100.0 4,892 77.5 1,380 21.9 37 0.6 2007 6,274 100.0 5,067 80.7 1,159 18.5 48 0.8 ※ Cumulative total refers to figures from November 2001 to December 31, 2010. 3. On-site Counseling Visit In 2010, the Commission conducted customized local on-site counseling visits to the underprivileged in terms of human rights on a total of 11 occasions. Regions covered included Seoul (Yeongdeungpo-gu, Yangcheon-gu, and Nowon-gu), Gyeonggi Province (Ansan, Gimpo, Suwon, Osan), and Gyeongsang Province (Changwon and Gyeongsan). Counseling areas and themes covered included the homeless, persons with disabilities, 64 Part II. Major Activities of the Commission