Chapter 2 Human Rights Counseling and Complaint Processing Section 1. Overview In 2010, in order to protect the rights of economically and socially vulnerable groups and carry out its role as a human rights defender, the Commission concentrated on building an internal system to diversify its scope of projects and maximize its impact. The Commission focused on-site counseling on eleven occasions when it visited groups of people vulnerable to human rights violations to ascertain their human rights situation and seek practical measures for remedies. In line with strategic objectives of the Commission, the on-site counseling visit was conducted in the form of customized counseling for the homeless, persons with disabilities, North Korean defectors, refugees, and migrant workers. Meanwhile, in an effort to enhance accessibility of complaint procedures, the Commission formed a team of human rights counseling specialists comprising lawyers, certified public labor attorneys, social workers, and psychological counselors and introduced a reservation counseling system in which availability of counseling specialists is posted on the website of the Commission. In order to ease inconveniences to migrants filing complaints the Commission provides the service of an English-speaking counselor every day, while providing sign language translators every Monday for persons with hearing impairment. In addition, the Commission extended counseling service hours to 9pm, providing nighttime counseling to offer better convenience to people who have difficulty in seeking the counseling service in the daytime. In 2010, the Human Rights Counseling Center published its “Daily Report" (a total of Chapter 2. Human Rights Counseling and Complaint Processing 61