disabilities, refugees, migrant workers, senior citizens and youth) and regions where social issues have come up. The programs contributed to improving accessibility to the Commission’s counseling service. The Commission has been working to guarantee the right that people being held in custody and group care facilities have to file complaints, the lack of which is a known blind spot in human rights protection. To fill in this blind spot, the Commission has continuously studied whether complaint boxes have been installed in such facilities. D. Fostering Public Understanding of Human Rights by Enhancing Educational Programs The United Nations Declaration on Human Rights Education and Training (2011) states that everyone has the right to participate in human rights education and training. The 2nd phase of the World Programme for Human Rights Education of the United Nations highlights the importance of continuous human rights education in elementary and secondary education, in educational programs for public officials, law enforcement officials and soldiers, and in higher education. Moreover, some of the issues that cropped up this year, such as the Marine Corps shooting incident, the riot/conscripted police inflicting battery and death, torturing suspects at the police station, and school violence, clearly show that the root cause of accidents and incidents occurring in our society is the absence of a respect for human rights and that human rights education is important for prevention. In this regard, the Commission, in order to create a culture in which the notion of human rights has spread thanks to human rights education, has promoted the objectives of: i) establishing an institutional foundation for providing human rights education, ii) strengthening and expanding human rights education, and iii) developing human rights-related content. The Commission supported the enactment of a bill called the Human Rights Education 22 Part I. Introduction