has promoted the objectives of: i) expanding in-depth investigations, ii) strengthening the efficacy of investigations and remedies, iii) increasing the degree of satisfaction with human rights counseling services, and iv) improving accessibility to human rights for local residents. The Commission, in its attempt to expand in-depth investigations and improve the efficacy of investigations and remedies, strengthened its monitoring of social issues and has been quick to conduct preliminary investigations and active in-depth investigations into human rights issues that are becoming more prominent throughout society, all of which reflects the effort to upgrade its abilities in taking preemptive actions in terms of investigations and remedies. For the case of a demonstration related to the Jeju OO village, the Guardian of Human Rights came forward twice to make efficient remedial actions by resolving issues on site and review the necessity for a suo moto investigation. The Commission conducted suo moto investigations into several social issues, such as a civilian inspection of the Prime Minister’s Office, the response of the 112 reporting center to the murder case of woman in the city of OO, and human rights violations caused by the excessive use of handcuffs by the police, and recommended improvements in such cases. Also, the Commission carried out onsite investigations into local holding cells and local convoy police stations, foreigner care facilities and custody facilities and sent recommendations so that the environment in the facilities could be improved and the rights of people being held in custody could be guaranteed. In order to improve the satisfaction with the human rights counseling service, which precedes complaint filing, the pre-existing phone call counseling system was replaced in order to improve the sound quality. The switchover resulted in a significant increase in the success rate for calls, and a callback service was launched to further increase the degree of satisfaction of service users. Also, customized onsite counseling sessions were conducted around the country, in which the NHRCK visits the socially vulnerable (North Korean defectors, people with Introduction 21