Last year we published the world’s first online Human Rights National Plan of Action (NPA), which sets out Government’s actions to improve the realisation of human rights. Building on this initiative, this year the Commission and the Ministry of Foreign Affairs and Trade, along with the New Zealand Treasury and the Ministry of Social Development, initiated the first cross-agency effort to discuss the adoption of the Sustainable Development Goals (SDGs). The future development of the NPA is linked to the implementation of the SDGs – we are promoting the need for common indicators to measure and monitor achievement in both the NPA and the SDGs. The SDG indicators will cover nearly all aspects of human rights, from harmonious relations, discrimination and inequality to gaps in realisation of standards of living to indigenous rights and will measure our effectiveness in providing redress and remedy to human rights breaches. As an example, New Zealand has accepted a SDG target that everyone in New Zealand will be adequately, safely and affordably housed by 2030. Human Rights Remedy The Human Rights Commission has functions to facilitate the resolution of disputes involving unlawful discrimination in the most efficient, informal and cost-effective manner possible. An enquiry, complaints and mediation service is provided as a means of remedy for people whose human rights have been breached. In 2015/16 the Enquiries and Complaints team managed 1274 complaints of unlawful discrimination and successfully resolved or assisted in resolving 84 percent of these complaints. More than 3754 other human rights complaints and enquiries were received last year through the Commission’s Infoline service. The Commission considered 538 assignments during 2015/16 as a result of its responsive triage process, which is designed to accommodate all workflow outside of the Commission’s business plan. As a leading instrument of Human Rights remedy, the Enquiries and Complaints service has also contributed to the development of mediation services for National Human Rights Institutions overseas. Business Performance The Commission undertook a number of performance improvement projects in the 2015/16 year. The Commission introduced improved performance management and project reporting programmes and started work on the implementation of an Electronic Document and Records Management System (EDRMS) to improve management of information. The EDRMS will be implemented in 2016/17. Throughout the 2015/16 year a move to co-location and shared facility arrangements occurred for the Wellington and Christchurch offices with Annual Report 2016 11