tool from the NZ Council for Educational Research to better accommodate students with a disability, a recruitment firm agreeing to no longer advertise with ‘English as a first language’ as a requirement, a retail outlet changing procedures to recognise transgender customers, an employer developing a performance management system to ensure fairness where there is a disability, and a booking agency removing the premium it charged for people in a wheelchair. Section 5 Enquiries and Complaints other than unlawful discrimination – broader human rights enquiries and complaints Section 5 of the Human Rights Act gives the Commission broad powers to advocate for and promote human rights and the discretion to assist with issues and complaints outside the scope of the unlawful discrimination (Part 1A and Part 2) provisions of the Act. Of the 5140 enquiries and complaints received this year (excluding queries about publications), 3754 or 73 percent were related to human rights other than unlawful discrimination. The majority of these matters (75 percent, 2820) were responded to quickly by Infoline (providing information, discussing options for self-help, referral to another agency or service provider) while the remainder required legal advice, a specialist human rights policy response or assistance with advocacy or communications. Ninety-four percent of all enquiries and complaints were acknowledged or closed within three days of being received. The broader human rights issues prominent over the year were the debate on euthanasia, the human rights dimensions of the Trans Pacific Partnership, the Government health strategy and the housing crisis. There was also significant interest in transgender issues over the last few months of the year. The Commission considered enquiries and complaints from service providers, employers and people transitioning from one gender status to another in the context of school, work, gyms, employment in private houses, insurance policies and sports competitions. The effect of the Canterbury earthquakes, in particular on mental health, continued to be felt through requests for help with insurance claims, health advocacy and city planning. There was interest in men’s rights, netsafe and internet concerns, school bullying and violence, work conditions for migrant workers and public concern about visas being declined for people with disabilities. The Commission responded to the wide variety of enquiries and complaints outside of the discrimination provisions by providing suggestions for action, making submissions, direct assistance, advocacy, media releases, low level dispute resolution, legal advice and provision of information through the website or Commission publications. The Commission continues to actively expand its social media reach and engagement, and statistics indicate we reached more than 5.5 million people during 2015/16; engaging with more than 286,000 people in the process. 22 Human Rights Commission