15. At the level of the right to education and providing a safe school environment for the child, the Institution monitored through local newspapers a case of assault by a teacher of a student in the elementary stage by beating, and as a consequence of this the National Institution addressed the concerned quarters which pursued the accepted legal procedures in this regard and the necessary measures. 16. And within the framework of the keenness of the National Institution to develop and modernize the mechanisms of communication with the citizens and residents with a view to attaining the highest levels of protection and promotion in the legal context, the new communication centre service was inaugurated on the free hotline number (80001144) to receive complaints, requests for assistance and any inquiries related to its work, and this service emerges to be added to a set of other services through which all the citizens and residents may communicate with the National Institution whether by being personally present or through its website or through its official pages on the social media or through the mobile phone application, such to respond to any complaints or requests for assistance or other related inquiries. 17. And in order to announce this service the National Institution conducted a promotion campaign about inaugurating its hotline through the various media including the audio visual media, local, Arab and foreign daily newspapers, in addition to the social media. 18. In a related context, the National Institution followed up the appeal of (27) Bahraini workers to look into their situation to secure a livelihood and to consider their humanitarian case whose services were terminated and who work for the Qatar Airways (Kingdom of Bahrain branch). In fact the National Institution emphasizes that the right to work and the labour rights are among the important principles upon which are based human rights, and that the right to suitable work is guaranteed in international human rights covenants and conventions, and human dignity and family stability are rightly considered key to the flourishing of societies. 19. Accordingly, the National Institution urges all concerned parties, and in particular Qatar Airways (owned by the Government of Qatar) to respect this right, such emanating from the principles provided in the International Covenant on Economic, Social and Cultural Rights, the relevant International Labour Organization conventions, the Arab Charter on Human Rights (ACHR) and the Gulf Declaration for Human Rights. 20. Hence, the National Institution- through its legal position and as a part of the Global Alliance of National Human Rights Institutions (GANHRI) - endeavours to closely monitor the situation to ascertain that the basic rights of the citizens of both states are not negatively affected. 21. Within the framework of the jurisdiction of the National Institution in the field of protecting human rights, the Institution played an active role insofar as receiving complaints related to human rights of various types, while studying them and referring them to the competent quarters while following 54