Part II Preventing torture: NHRIs in action | Section II Contributing to the implementation of the legal framework In most cases you will want to interview a person privately, in order to ensure the confidentiality of the interview process. However, a victim may want to be accompanied by a person of trust and this request should be respected. 4. Conducting an interview 4.1. General considerations Conducting an interview is a sensitive task which requires the interviewer to have: • an ability to listen • patience • objectivity • empathy • critical distance • memory • an ability to reformulate. Confidentiality and security Image: APF / Michael Power The issue of confidentiality should be clarified at the beginning of the interview and must be respected by the interviewer. You should clearly explain how the information will be used (such as in an internal report, external report or communication with authorities) and whether it will be necessary to use the name and personal details of the interviewee. You will also need to obtain the informed consent of the interviewee. During the interview, you should not mention sources of any other information (unless the source is public) and you should keep the identity of other witnesses confidential. Chapter 5: Interviewing | 47