NATIONAL HUMAN RIGHTS COMMISSION younger than the traditional matbar, or headman, of a village. Building upon these consultations, the Commission is developing a mediation scheme and establishing a network of NGOs with experience in mediation and conciliation, with a goal of identifying and training a core group of professionals to serve as NHRC mediators and facilitators. 5 Table A Template for custodial death report prepared. Incidents of extra-judicial killing and custodial deaths have been critical human rights issues in Bangladesh. In order to expedite NHRC responses in this area, the Commission requested that it receive all custodial death reports from the person in charge of the concerned law enforcement agency within 24 hours of the incident. In order to maintain cohesion between reporting and data generating, a standard reporting format along with forwarding letter was developed and circulated amongst all law enforcement agencies. The Commission has drafted a template for custodial death report as well as a forwarding letter explaining the purpose and advantages of such reporting. Templates such as this help to ensure consistency in Commission decision making and can improve administrative efficiencies. 6 Online complaints management system designed The NHRC is developing and implementing a computerized system for managing complaints of human rights violations it receives from individuals and groups, those referred to the NHRC by outside organizations as well as suo moto investigations. The system will be used by Commission staff in order to streamline the handling of complaints in a transparent and timely manner. The NHRC will also be able to monitor and analyze the complaints according to a variety of criteria (category of violation, type of complainant, demographic and geographic information, category of respondent, etc.) The system will be linked to the Commission website which allows citizens to file complaints online with the Commission from anywhere in Bangladesh – or the world. Human Rights Complaints Lodged with the NHRC in 2011 During 2011, the NHRC received a total of 453 complaints. Among these complaints, as of January 1, 2012, the Commission has resolved or disposed of 346 cases, while 107 cases remain pending. It is important to note that the number of cases categorized as “other complaints” Category of Complaints Cases disposed of • Abduction/rape/ Murder 15 • Custodial death/Torture 19 • Sexual harassment 1 • Eve teasing 0 • Dowry demand 10 • Domestic violence 21 • Arbitrary detention 1 • Enforced disappearance 5 • Enforced disappearance from homestead 42 • Extra-judicial killing 3 • Negligence of duty 41 • Corporal punishment 2 Cases pending 3 13 2 0 2 8 4 3 2 8 10 2 Total 18 32 3 0 12 29 5 8 44 11 51 4 31