Section 2. Human Rights Counseling and Complaint Filing In 2012, the NHRCK received 9,581 complaints, 29,267 counseling requests, and 30,942 civil applications and inquiries for instructional information (regarding investigations, the filing process, and other organizations). The figures were increased by 2,225 (30.2%), 3,964 (15.7%), and 4,874 (18.7%) respectively compared to 2011. 1. Human Rights Counseling A. Counseling The NHRCK has performed counseling a total of 166,575 times since its establishment until 2012. The number of counseling sessions constantly increased every year from 17,069 in 2008, 20,077 in 2009, 24,772 in 2010, and 25,303 in 2011, to 29,267 in 2012. In 2012, counseling about human rights violations accounted for 40.4%, discriminatory acts 8.6%, and others 46.3%. In-person complaints comprised 4.7%. The category of others includes counseling about property rights, infringement between private individuals, legislation, and trials. [Table 2-2-1] Counseling by Year (Unit: Case, %) Closed In-Person Counseling 19,687 11.8 Cumulative Total Human Rights Violations Discriminatory Acts Total 166,575 100.0 59,439 35.7 14,877 8.9 72,572 43.6 2012 29,267 100.0 11,816 40.4 2,529 8.6 13,556 46.3 1,366 4.7 2011 25,303 100.0 8,957 35.4 2,293 9.1 12,692 50.1 1,361 5.4 2010 24,772 100.0 8,807 35.6 2,140 8.6 11,825 47.7 2,000 8.1 2009 20,077 100.0 6,738 33.6 1,974 9.8 8,721 43.4 2,644 13.2 2008 17,069 100.0 5,391 31.6 1,607 9.4 6,812 39.9 3,259 19.1 Others ※ Cumulative Total: November 2001 to December 31, 2012. ※ The closed in-person counseling sessions do not distinguish between human rights violations and discrimination. Chapter 2 Investigations and Remedies: Human Rights Violations and Discriminatory Acts 87