B. Enhancing the Effectiveness of Remedies In 2012, public service-related organizations and private schools were included in the list of subjects to be investigated for the first time after the revision of the National Human Rights Commission Act (March 21). The NHRCK achieved both quantitative and qualitative improvements in the remedial actions taken on behalf of the socially vulnerable by investigating complaints. It did so by efficiently processing complaints that had sharply increased and by promptly responding to human rights issues. The Commission took action a total of 69,790 times in 2012. This number reflects the number of complaints that it received and resolved, its counseling sessions, and its handling of inquires and civil applications. This was a significant increase of 18.8% compared to the previous year. To be specific, 9,581 complaints, 29,267 counseling sessions, and 30,942 civil applications and inquires were received, and the figures were increased by 2,225 (30.2%), 3,964 (15.7%), and 4,874 (18.7%) respectively compared to the previous year. Complaints are divided into discriminative acts and human rights violations by public authorities. Of a total of 68,254 complaints received since the establishment of the NHRCK, there were 52,106 human rights violations by authorities (76.3%), 14,098 cases of discrimination (20.7%), and 2,050 other cases (3.0%). In 2012, the Commission received 6,946 (72.5%) complaints related to human rights violations, 2,548 (26.6%) complaints about discrimination, and 87(0.9%) other cases. The Commission resolved 6,936 human rights violations cases which was the largest number for any single year since its launch, and it processed 2,560 discrimination cases and 90 other types of cases. In total, the Commission processed 9,586 complaints in 2012. Such results were possible because the Commission established and focused on its long-term plan for resolving cases and adopted the suo moto investigations to deal with custody facilities, all of which reflect its efforts to handle complaints more efficiently. In addition to complaints, the Commission conducted 14 suo moto investigations and 5 Introduction 31