ANNUAL REPORT 2015 D. Project to promote the human rights of female emotional laborers Emotional labor refers to a type of labor where more than 40% of the duty involves emotion regulation to display or maintain certain emotional states within the workplace5). Jobs that fall into a category of emotional labor include: nurse, call center counselor, clerk at “super supermarkets (SSMs)”, salesperson, and others whose work involves interaction with customers. There has been continued appeal on the vulnerable human rights situation of emotional laborers. In addition, there has been a continued media coverage on cases where customers yell and curse at shop clerks (or even make them bow down on their knees to beg forgiveness) in 2015, also serving as a witness to the grim status quo. In response, the Commission worked with influential businesses in the distribution industry (the largest employers of emotional laborers) and put up posters to promote the campaign to protect emotional laborers, alongside its own posters for the campaign as well. However, it was also clear that the vulnerable human rights situation of emotional laborers would not change just by raising public awareness. It had to accompany improvements in legislations and policies to ensure the rights and interest of those laborers. As part of its effort to see more progress, the Commission began to monitor the bills related to the issue in the National Assembly, and cooperated with the National Network of Emotional Laborers to propose exemplary bills regarding the matter. E. ‌‌Project for practical implementation of the UN Convention on the Rights of Persons with Disabilities Since the UN Convention on the Rights of Persons with Disabilities (UNCRPD) took effect in Korea in 2009, the Commission has been serving as a monitoring body to promote, protect, and supervise domestic implementation of the UNCRPD pursuant to Article 33.2. To this end, the Commission formulated a plan to improve domestic legislations, policies, institutions, and practices in 2015 that do not meet the standards of the convention. In addition, it prepared the five-year (2016-2020) monitoring plan on the UNCRPD, to inspect the progress of implementation of details in the concluding observations announced by the UN Committee on 5) ‌Arlie Russell Hochschild is a professor emerita of sociology at the University of California, Berkeley. In 1983, she mentioned the concept, emotion work or emotional labor, for the first time through her book, The Managed Heart. Through the term, emotional labor, she expressed the cruel aspects of modern society that commercialize human feelings. 54 | National Human Rights Commission of Korea