TABLE OF CONTENTS Foreword by the Chairman 1. Strategy Outline ................................................................................. 1 2. Organisation Profile and History ................................................... 3 3. Strategic Plan Preparation Process ................................................ 7 4. Mission and Vision Statements ....................................................... 9 5. Core Values ...................................................................................... 10 6. Critical Issues ................................................................................... 14 7. Strategic Objectives ........................................................................ 23 8. Means of Achieving Strategic Objectives .................................. 30 9. Risk Management ........................................................................... 33 10. Time Frame ..................................................................................... 35