Satisfaction with response to complaint Dissatisfaction with the outcomes of formal complaints is high (43%), especially when the impact of the harassment or bullying is large or extreme (59% dissatisfied). SATISFACTION WITH OUTCOME OF FORMAL COMPLAINT 16 21 47% Satisfied 25 32% Satisfied 43% Dissatisfied 28 59% Dissatisfaction (43%) is higher among: • NZ European (49%) and Māori (47%) compared to Pacific (26%) and Asian (24%) workers. • Workers born in NZ (46%, vs 34% of migrant workers). 40 Dissatisfied 1 1 ANY NEGATIVE IMPACT 8 19 10 15 16 LARGE OR EXTREMELY NEGATIVE IMPACT Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Unsure “I was in a situation where both my manager and her manager consistently bullied all of my department. My work was constantly criticised and micro-managed, my manager would yell at us all and would ignore our needs when we said anything. She was frequently unavailable but we would be blamed for not running things by her. Her manager behaved in similar ways and always backed her up. I attempted a meeting with both and was only asked to look at my responses, with no regard for their behaviours that I was responding to! With union support I asked to meet with higher-ups but then resigned and a meeting was not offered.” 40-49 year old Māori woman, who was working in the health care and social assistance sector Base: Respondents who made a formal complaint – any impact (358), large or extremely negative impact (163) Q31c How satisfied were you with how well the person or organisation responded to your complaint? 56 KANTAR PUBLIC 2022