po case Stallions banat _— rn : ___.. Where the case was first reported indie heal TR otha Jo Please provide details (as reported) _____ Requested action/service Government agency Date when the case was reported to the government agency Response of the government agency Name and contact no practi taal ofthe government ——_____________ . agency representative About the Reporting Party (ifnotthe OFW) Name of the Reporting Party | Contact Details Relationship to OF W Assessment of the Social Media Case Handler I. — Picase indicate Imminent threat to OF W's life and safety? Suggested course of action? Subsequent Actions and Monitoring The Social Media Case Handler submits the report to the CHR Case Officer-in-Charge of OFW concerns, and informs the reporting party and/or OFW/family member of said endorsement and of updates on the steps taken by the CHR. The Case Officer follows the CHR Protocol on Handling and Monitoring of OFW Cases, and, when needed, requests the Social Media Case Handler for additional information or further validation. The Social Media Case Handler may arrange online interviews or conversations between the Case Officer and the OFW. The Case Officer shall provide the Social Media Case Handler with daily or weekly updates. The latter updates the reporting party at least once a week, and checks on the reporting party or the OFW if there are new developments. Monitoring will stop once the OFW or family has received the desired service. All cases received, the information collated, and actions taken shall be entered into the CHR Case Database. J. Handling Inquiries 1. The Social Media Case Handler shall collate information on the following: a) Online portals, social media pages, and/or hotlines of government agencies providing services to OFWs; and b) Updated links on programs and services for OFWs, both national and global. 2. The collated information will be useful in responding to inquiries Sample Message: Salamat po sa inyong tanong. Ang impormasyon tungkol sa livelihood program ng OWWA https:/www.facebook.com/OWWéAofficial/, Maari po kayong mag-message sa kanila. 3. Should the OFW ay matatagpuan sa complain that the pages are non-responsive, the Social Media Case Handler may collate the inquiries, refer this to the CHR Case Officer for OFWs, who will formally request for response from the government agency. Sample Message: Maari po namin kayong tulungan na itanong ito sa (name of government agency). |papasa po namin kaagad sa inyo ang kanilang tugon. Final Notes 1. As much as possible, only one Social Media Case Handler will handle a particular case from start to finish. Acquiring sensitive information requires trust between the reporting party and the Case Handler, and keeps the confidentiality of the parties. 2. The Social Media Case Handler shall immediately flag cases involving gender-based violence or human trafficking. A protocol for online counseling for such cases shall be evolved, in partnership with the DSWD and other qualified institutions.