torture, human rights infringements, and all forms of discrimination in accordance with the NHRC’s Standard Operating Procedures for Handling Human Rights Petitions and Grievances and should launch a pilot program for accessible services. If a case is eligible for administrative appeal, litigation, or state compensation under other regulations, the NHRC should refer the case to the competent authority for processing to ensure that victims receive actual remedy. Furthermore, psychological and legal counseling services should be provided for victims of human rights infringements. 3. Expected outcomes Finding a solution to prevent human rights infringements through careful handling of human rights petitions and complaints, with the ultimate goal of improving human rights in Taiwan. 32