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dfgj clwsf/sf] ;+/If0f, ;Daw{g / o;sf] k|efjsf/L sfof{Gjogsf] ;'lglZrtf ug'{ g]kfnsf]
;+ljwfgsf] wf/f @$( adf]lhd /fli6«o dfgj clwsf/ cfof]usf] ;+j}wflgs bfloTj xf] . g]kfnsf]
;+ljwfgsf] wf/f @($ -!_ df ;++j}wflgs lgsfon] cfkm'n] u/]sf] sfd sf/jfxLsf] jflif{s k|ltj]bg
/fi6«klt ;dIf k]z ug'{kg]{ Joj:Yff 5 . ;f]xL Joj:yf cg'¿k cfof]un] jif]{gL k|ltj]bg k]z ub}{ cfPsf] 5 . o; cf=j= @)&*÷)*( sf] jflif{s k|ltj]bgdf vf;u/L jif{e/L k/]sf] ph"/L, ph"/Lpk/
5fgljg, cg';Gwfg ljj/0f, cg'udg ljj/0f, g]kfn ;/sf/nfO{ u/]sf l;kmfl/; nufotsf
ljifoj:t'x? plNnlvt 5g\ . d'n'ssf] dfgj clwsf/ cj:yf, k|b]zut dfgj clwsf/ cj:yf /
cfof]uaf6 ;Dkflbt sfdsf/jfxLnfO{ d"n ¿kdf ;dfj]Zf ug]{ k|of; o; k|ltj]bgdf ul/Psf] 5
. cfof]usf] pknAwL, r'gf}lt tyf dfgj clwsf/ ;+/If0f / ;Djw{gsf nflu cfof]un] rfNg] efjL
sbdx¿ nufotsf ljifoj:t' klg o; k|ltj]bgdf ;d]l6Psf] 5 .
k|ltj]bg cjlwdf cfof]udf dfgj clwsf/sf] pNnª\3g jf xgg ePsf] egL hDdf !)! ph"/Lx¿
btf{ ePsf 5g\ . dfgj clwsf/;Fu ;DalGwt ljifodf @@! k6s cg'udg ePsf] 5 . cfof]un]
k'/fgf / gofF u/L %)# ph"/Ldfly cg';Gwfg ;DkGg u/]sf] 5 . cfof]uaf6 cg';Gwfg ;DkGg
ePsf hDdf $!@ ph"/Ldfly lg0f{o ePsf] 5, h;df ^ j6f gLltut l;kmfl/;x? /x]sf 5g\ .
ph"/Lsf] Joj:yfkgsf] nflu Complaint Management and Reporting System (CMRS)
sf] Joj:yfkg u/L cfw'lgs k|ljlwnfO{ cfTd;ft ug]{ k|of; ul/Psf] 5 . o;af6 ph"/Lstf{
tyf kLl8tx?n] cfof]udf btf{ u/]sf dfgj clwsf/ pNnª\gsf ph"/Lpk/ eP u/]sf] sf/jfxLsf]
cj:yf ;/n tyf ;xh tj/n] hfgsf/L kfpg / ph"/L ;+oGqsf] k|efjsfl/tf clea[l4 tyf
clen]vLs/0fnfO{ Jojl:yt agfpg d2t k'Ug uPsf] 5 .
o; jif{ ;DkGg ePsf] :yfgLo tx ;b:o lgjf{rg, @)&( sf] cfof]un] && j6} lhNnfdf cg'udg
u/]sf] 5 . cg'udg 6f]nLn] lgjf{rgk"j{sf] cj:Yff, lgjf{rgsf] lbg / lgjf{rgkZrftsf] cj:yf
u/L tLg} r/0fdf dfgj clwsf/sf] b[li6sf]0faf6 cg'udg u/]sf] lyof] .
hLjg, dof{bf, ;dfgtf / :jtGqtfsf] clwsf/ M lbuf] zflGt / ;Dj[l4sf] cfwf/ eGg] cfX\jfgnfO{
;fsf/ kfg{ dfgj clwsf/ k|jw{g sfo{nfO{ ljz]if k|fyldstfdf /fvL cfof]uaf6 ;+j4{g;DaGwL hDdf
!&% sfo{qmd ePsf 5g\ . ljZjJofkL cfjlws ;dLIff (UPR) af6 g]kfn ;/sf/nfO{ ul/Psf
l;kmfl/;x¿sf] sfof{Gjogsf nflu s]Gb|sf ;fy} k|bz
] sfof{nox¿af6 sfo{zfnf uf]i7L cfof]hgf ePsf
5g\ . o; cjlwdf cfof]uaf6 dfgj clwsf/sf ;d;fdlos ljifodf @$ j6f k|;
] – lj1lKt / ^ cf]6f
k|;
] gf]6 hf/L ePsf 5g\ . o;/L hf/L ePsf k];
| –lj1lKt gful/s tyf /fhgLlts clwsf/, cfly{s,
;fdflhs tyf ;f+:s[lts clwsf/ s]lGb|t 5g\ . o;}u/L dlxnf, afnaflnsf, hftLo lje]b, cfk|;jf;L
sfdbf/sf] clwsf/, ;ª\sd| 0fsfnLg Gofonufotsf ljifodf klg k|;
] lj1lKt hf/L ul/Psf] 5 .